Privacy
Policy.

1. Identity and scope

PSCS (PSCS E-Business) is an Indian technology consultancy based in Mumbai, Maharashtra, India. For personal information collected through this website and direct business enquiries, PSCS acts as the organisation responsible for deciding why and how that information is processed.

This policy applies when you visit the website, submit an enquiry, communicate with PSCS, attend a meeting or demonstration, or explore a potential business relationship.

A separate client agreement, employee notice, vendor agreement or service-specific privacy notice may apply to information processed in another context.

2. Information we may collect

Information you provide

We may collect your name, company name, official work email address, phone number, city, role, organisation type, industry, business requirements, pain points, current situation, desired outcome, correspondence, meeting information and documents you voluntarily share.

Technical and security information

Our website, hosting provider and security systems may record IP address, browser and device information, pages viewed, referring page, date and time, error logs, form events and security-related logs.

Business relationship information

If discussions continue, we may collect authorised contact details, proposal requirements, meeting notes, contractual information, invoicing records and project communications.

3. Sensitive personal data

The public enquiry form is not designed to collect passwords, financial account details, payment-card information, health information, medical records, biometric information, sexual-orientation information or other sensitive personal data.

Please do not submit such information through the public website. If a specific project requires sensitive or regulated information, PSCS will address the scope, lawful purpose, security, confidentiality and consent requirements separately in writing.

4. Why we use personal information

PSCS may use personal information for lawful purposes including:

• responding to an enquiry and understanding your business requirement;
• arranging calls, meetings, demonstrations and follow-up communication;
• preparing proposals, quotations or recommendations;
• taking steps requested before entering into a contract;
• delivering, supporting and administering agreed services;
• operating, troubleshooting, securing and improving the website and business systems;
• preventing misuse, fraud, unauthorised access and security incidents;
• maintaining legal, contractual, tax, accounting and business records;
• complying with Indian law, lawful orders and protecting legal rights.

PSCS does not sell personal information.

5. Notice, consent and communication

When you submit the enquiry form, the form identifies the requested information and links to this policy. By voluntarily submitting the form and selecting the consent checkbox, you authorise PSCS to use the submitted information to assess and respond to that enquiry.

Where consent is required by applicable law, you may withdraw it by writing to us. Withdrawal will not affect processing already lawfully completed, and PSCS may be unable to continue a requested service where the information is necessary for that service or for a legal obligation.

PSCS will not use an enquiry as consent for unrelated promotional communication. Any future marketing communication should provide a reasonable opt-out method.

6. Disclosure and service providers

PSCS may disclose personal information only where reasonably necessary to:

• authorised PSCS personnel and contractors who need it for the relevant purpose;
• hosting, email, cloud, communications, CRM, project-management, analytics, backup or cybersecurity providers;
• professional advisers such as accountants, auditors, insurers and lawyers;
• government agencies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by applicable law or a lawful order;
• a genuine successor in connection with a merger, restructuring or transfer of the business, subject to appropriate safeguards.

PSCS expects service providers to use information only for the agreed purpose and to maintain appropriate confidentiality and security controls.

7. Transfer outside India

PSCS is based in India but may serve clients and use technology providers located outside India. Personal information may therefore be processed in another country where necessary for the relevant business purpose.

Any cross-border transfer will be handled in accordance with applicable Indian law, including applicable restrictions notified by the Government of India, and with reasonable contractual, organisational and security safeguards.

8. Retention

PSCS keeps personal information only for as long as reasonably required for the purpose for which it was collected, an active or potential business relationship, security, legal claims, contractual administration, tax, accounting or other lawful record-keeping requirements.

When information is no longer required, it may be securely deleted, anonymised or archived with restricted access, as appropriate.

9. Reasonable security practices

PSCS uses reasonable managerial, technical, operational and physical safeguards appropriate to the nature of the information and the business. Measures may include access controls, secure hosting, software updates, backups, monitoring, confidentiality obligations and incident-response procedures.

No internet transmission or storage system is completely risk-free. Please avoid sending unnecessary confidential or sensitive information through a public form.

10. Cookies and technical logs

The website may use essential cookies or similar technology for security, performance and core operation. Hosting and security providers may also create technical logs.

If PSCS later enables non-essential analytics, advertising or tracking technology, the website should provide any additional notice or consent mechanism required by applicable law. You may also manage cookies through your browser, although blocking essential technology may affect website functions.

11. Your choices and rights

Subject to applicable Indian law and any lawful exemptions, you may request information about the personal data PSCS holds about you, ask for inaccurate or incomplete information to be corrected, request erasure where the purpose is complete and retention is not legally required, withdraw consent, and raise a grievance about processing.

Requests should be sent from an email address that allows PSCS to reasonably verify your identity. PSCS may request additional verification and may retain a limited record of the request and response.

12. Children

This website is intended for business and professional users and is not directed to children under 18 years of age. PSCS does not knowingly seek personal information from children through the public enquiry form.

If you believe a child has submitted personal information, contact us so that the matter can be reviewed and appropriate action taken.

13. Grievance Officer

Privacy questions, correction requests, consent withdrawals and grievances may be addressed to:

Pranav Ajgaonkar
Grievance Officer, PSCS
Mumbai, Maharashtra, India
hello@pscsglobal.com

PSCS will acknowledge and address grievances within the period required by applicable Indian law. You should first give PSCS a reasonable opportunity to resolve the concern before approaching the competent authority.

14. External websites

Third-party websites and platforms have their own privacy policies and practices. PSCS is not responsible for how a third party processes information after you leave this website.

15. Updates to this policy

PSCS may update this policy to reflect changes in the website, services, providers, operations or Indian legal requirements. The “Last updated” date identifies the current version.

16. Contact

PSCS (PSCS E-Business)
Mumbai, Maharashtra, India
hello@pscsglobal.com